If you need to make any changes to your order, such as correcting address details or item sizing, please contact Client Support at info@elywood-official.com immediately. We cannot guarantee any changes to your order once it has been processed. If your order has already been processed, ELYWOOD is not responsible for any incorrect details entered.

Items purchased at full price within 5 days of being marked down are eligible for a store credit refund for the price difference. We do not provide price adjustments for sale merchandise, promotional purchases, or exchanges

• In-stock orders placed Monday to Friday will take 2-3 days to process. Please note that we only ship and deliver on business days.
• Standard shipping typically requires 7-15 business days, while expedited shipping generally takes 2-12 business days. Delivery times may vary by region. If you have urgent needs, please contact customer service promptly for assistance. Please note that delivery times can be affected by factors such as customs processes or unexpected environmental conditions.
• During sale periods, please allow an additional 1-2 days for order processing.

The refund will be credited back to your original payment method. Please note that your financial institution may require additional days to process the credit to your account. Typically, it takes up to 7 business days to receive your refunds. If it takes longer than this period, please contact your bank. If you are returning for an exchange, we will send out your exchange item once we receive your return item and after checking its quality conditions.

Please inspect all products upon receipt. Returns and size exchange requests are only accepted within 72 hours of delivery. Exchange items should be in their original condition with labels attached.

1. We offer size exchanges for the same style item, but customers are responsible for the shipping fees and any potential customs duties.
2. We do not offer returns unless there is a quality issue or if the item received is incorrect. Returns due to damaged or incorrect items are excluded from the return fee.
3. Items marked as final/flash sale are not eligible for a refund.
4. Items purchased from third-party retailers or specialty stores cannot be returned or exchanged. Please return or exchange items to the original store of purchase

• If your tracking status indicates that your parcel has been returned, it means the delivery attempt was unsuccessful. Although the package reached the local facility, it was not delivered due to one of the following reasons: an invalid address, an incorrect or unreachable contact number, or failure to collect the parcel in person.
• If the tracking information shows that your parcel has been returned to the sender, please note that the sender is not ELYWOOD. The first-mile logistics shipping company acts as the sender, and the package cannot be returned to ELYWOOD. The return process typically takes between 7 to 60 days, with a risk of the parcel being lost. Therefore, it is crucial to either pick up your parcel in person or promptly contact the local shipping company once they reach out to you. If you receive an email titled "Action Required for Your Undelivered Package" sent to the email address associated with your order profile, please address it promptly.

At this point, your next step is to wait for the parcel to be returned to the shipping company’s warehouse. Once the return is successful, either the shipping company or our service team will contact you to arrange a second delivery attempt or confirm an updated address.

Please note that the parcel was returned due to the recipient being unavailable to accept it. ELYWOOD cannot be held responsible for this situation.

We are pleased to offer complimentary worldwide shipping for purchases exceeding 350 USD. Please be advised that the quoted prices exclude any applicable customs duties, import taxes, or related fees. The recipient is responsible for the payment of all such charges levied by the customs authorities of the destination country. Shipments will be held by customs or the designated carrier until all applicable fees have been paid and processed prior to release for delivery.

Please reach out to pr@elywood-official.com to get in touch with our PR team