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Shipping & Exchanges
Shipping
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Free worldwide shipping for orders over $350 USD.
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Orders placed Monday to Friday will take 2-3 days to process.
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International shipping usually takes around 7 business days, but shipping time may be affected by factors such as customs processing or environmental issues.
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During sale periods, please allow an additional 1-2 days for order processing.
Returns & Exchanges
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Please inspect all products upon receipt. Returns and exchange requests are only accepted within 72 hours of delivery. Exchange items should be in their original condition with labels attached.
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We offer exchanges for the same style item, but customers are responsible for the shipping fees and any potential customs duties.
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We do not offer returns unless there is a quality issue or if the item received is incorrect. Returns due to damaged or incorrect items are excluded from the return fee.
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Items marked as final/flash sale are not eligible for a refund.
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Items purchased from third-party retailers or specialty stores cannot be returned or exchanged. Please return or exchange items to the original store of purchase.
FAQ
1. Can I make changes to my order?
- If you need to make any changes to your order, such as correcting address details or item sizing, please contact our customer service team at info@elywood-official.com immediately. We cannot guarantee any changes to your order once it has been processed. If your order has already been processed, ELYWOOD is not responsible for any incorrect details entered.
- Items purchased at full price within 5 days of being marked down are eligible for a store credit refund for the price difference. We do not provide price adjustments for sale merchandise, promotional purchases, or exchanges.
- The refund will be credited back to your original payment method. Please note that your financial institution may require additional days to process the credit to your account. Typically, it takes up to 7 business days to receive your refunds. If it takes longer than this period, please contact your bank.
- If you are returning for an exchange, we will send out your exchange item once we receive your return item and after checking its quality conditions.
4. How do I get in touch for PR questions?
- Please reach out to pr@elywood-official.com to get in touch with our PR team.
- Sign up by creating an account here.
- Already have an account? Log in to check your ELY points balance.
2. How can I use my points to redeem rewards?
- To redeem your points, please log in to your member account first.You can only select rewards for which you have enough points. For detailed information about the discount benefits, click on the "rewards" icon located at the bottom right corner of the official website's front page.
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